Terms & Conditions

These Terms and Conditions, together with our Privacy Policy, Medical Disclaimer, Consent to Contact and Representation, Liability Waiver, refund terms, and any service-specific rules shown at checkout, govern your use of MedTourist GR's website, forms, communications, consultation coordination services, rental booking features, and related services.

By accessing our website, submitting a form, purchasing a service, requesting consultation coordination, booking or requesting a rental, communicating with us, or using any part of our services, you agree to these Terms.

If you do not agree, you must not use our website or services.

MedTourist GR is an informational, administrative, and coordination platform designed to help adult tourists and visitors understand and navigate medical cannabis access in Greece.

Depending on the service selected, MedTourist GR may help users:

• Access educational information about Greek medical cannabis rules and general access procedures.
• Complete intake or eligibility questionnaires.
• Submit administrative information and documents.
• Coordinate communication with independent Greek-licensed physicians, clinics, pharmacies, or other third-party providers.
• Schedule, reschedule, or manage appointment-related communication.
• Forward user-provided information to appropriate independent third parties.
• Receive general travel, pharmacy, and administrative support.
• Request or book short-term rental accommodations through third-party property owners or listing providers.

MedTourist GR is not a medical provider, pharmacy, cannabis dispensary, cannabis seller, cannabis delivery service, law firm, insurance provider, hotel, real estate broker, property manager, or emergency service provider.

Medical cannabis in Greece is regulated under Greek law and relevant government authorities. Greek Law 4523/2018 concerns the production of finished medicinal cannabis products and related provisions. The Greek National Organization for Medicines, known as EOF, is the national medicines authority under the Greek health system.

MedTourist GR does not provide legal advice. Cannabis laws, medical access rules, pharmacy availability, prescription requirements, product availability, and travel restrictions can change. Users are responsible for confirming current requirements with licensed physicians, pharmacies, government authorities, airlines, hotels, rental hosts, and legal professionals where necessary.

All content on the MedTourist GR website is provided for general educational and administrative purposes only. It is not medical advice, diagnosis, treatment, or a substitute for consultation with a licensed physician.

Only a licensed physician can determine whether medical cannabis or any other treatment is appropriate for you. MedTourist GR does not diagnose medical conditions, prescribe medicine, recommend dosages, make treatment decisions, or guarantee that any physician will issue a prescription.

If you are experiencing a medical emergency, call local emergency services immediately. Do not rely on MedTourist GR for emergency medical help.

Any physician, clinic, pharmacy, rental host, property owner, transportation provider, translation provider, or other service provider introduced through or mentioned by MedTourist GR is an independent third party.

MedTourist GR does not control independent physicians' medical decisions, pharmacies' inventory, product availability, pricing, consultation outcomes, pharmacy dispensing decisions, or property owners' approval decisions.

All medical advice, prescriptions, treatment recommendations, and pharmacy dispensing decisions are the sole responsibility of the relevant licensed medical or pharmacy professional.

All rental property information, availability, approval decisions, pricing, rules, photos, descriptions, check-in instructions, cancellations, and property conditions are the responsibility of the applicable property owner, manager, or host.

MedTourist GR does not cultivate, manufacture, sell, resell, supply, store, transport, ship, deliver, dispense, possess, or handle cannabis, medical cannabis, controlled substances, or pharmaceutical products.

Any medical cannabis product, if lawfully prescribed and dispensed, must be obtained directly through lawful Greek medical and pharmacy channels. MedTourist GR's role is limited to education, administrative support, coordination, and communication assistance.

To use MedTourist GR services, you must:

• Be at least 18 years old.
• Be legally capable of entering into a binding contract.
• Provide accurate and complete information.
• Use the services only for lawful purposes.
• Comply with Greek law, your home country's laws, travel rules, pharmacy rules, medical instructions, and all applicable regulations.
• Not use the service to obtain cannabis unlawfully or for recreational/non-medical purposes where not legally permitted.

We may refuse service, cancel a request, or suspend access if we believe a user is underage, providing false information, misusing the service, violating laws, creating risk, or acting in bad faith.

You are responsible for ensuring that all information, medical history, documents, identification, travel details, contact information, and payment information you provide are accurate, complete, current, and truthful.

You agree not to submit false, misleading, altered, fraudulent, incomplete, or unauthorized documents.

MedTourist GR and third-party physicians may rely on the information you provide. Incorrect or incomplete information may delay or prevent service, appointment scheduling, prescription evaluation, pharmacy coordination, rental approval, or refund eligibility.

To provide services, MedTourist GR may need your permission to contact you and to communicate with independent physicians, clinics, pharmacies, property owners, or other third parties on your behalf.

By using our services and submitting the applicable consent forms, you authorize MedTourist GR and its designated staff to:

• Contact you by email, phone, SMS, WhatsApp, encrypted messaging, or similar communication channels.
• Send service notices, appointment reminders, booking updates, document requests, and administrative messages.
• Forward your user-provided information and documents to relevant independent professionals or service providers.
• Receive and relay administrative instructions, scheduling updates, and service-related communications.
• Coordinate appointments, document submission, pharmacy communication, or rental booking requests.

Marketing messages will only be sent where legally permitted and where you have opted in, if consent is required. You may withdraw marketing consent at any time.

Withdrawing service-related consent may prevent MedTourist GR from completing the requested service.

MedTourist GR may collect personal data and, where necessary, health-related information to provide coordination services.

Health data is considered sensitive under GDPR. GDPR Article 9 generally restricts processing of health data unless a valid exception applies, such as explicit consent or other permitted legal bases.

Our Privacy Policy explains what information we collect, why we collect it, how we use it, how long we keep it, and what rights may apply to you. Your current Privacy Policy states that users may access, rectify, erase, restrict, object to, or port their data, and may withdraw consent by contacting MedTourist GR.

By using our services, you agree that we may process your information as described in our Privacy Policy and any applicable consent forms.

The exact process may vary depending on the service selected, but may include:

• You submit a form, questionnaire, or service request.
• You provide identification, medical information, travel details, documents, or other requested information.
• MedTourist GR reviews the submission for administrative completeness.
• MedTourist GR may forward your information to an independent Greek-licensed physician, clinic, pharmacy, or other relevant third party.
• A physician may decide whether to evaluate you, request more information, conduct a consultation, or issue a prescription.
• If a prescription is issued, you may receive instructions regarding lawful pharmacy pickup or related steps.
• If a rental is requested, the property owner or listing provider may approve, reject, request more information, or modify availability.

MedTourist GR does not guarantee that any step will be completed within a specific timeframe.

MedTourist GR does not guarantee that:

• You will qualify for medical cannabis.
• A physician will accept your case.
• A physician will issue a prescription.
• A prescription will be issued within a specific timeframe.
• A specific product, strain, dosage, form, or quantity will be prescribed.
• A pharmacy will have any product in stock.
• A pharmacy will dispense a product to you.
• A prescription will remain valid for your entire trip.
• You will be allowed to travel with cannabis.
• You may legally carry cannabis across borders.
• A hotel, rental host, airline, cruise line, airport, border authority, or other authority will permit possession or use.
• Your symptoms or condition will improve.
• You will avoid side effects, legal consequences, travel disruptions, or other risks.

Prescription validity, dispensing rules, appointment timing, pharmacy pickup timing, and document requirements may depend on Greek law, physician instructions, pharmacy procedures, and current regulatory requirements.

Users should not assume that a prescription, if issued, can be used indefinitely. Users are responsible for following all physician, pharmacy, and legal instructions regarding timing, use, possession, storage, and pickup.

MedTourist GR may provide general reminders or administrative support, but MedTourist GR is not responsible for missed prescription windows, delayed travel, pharmacy closures, inventory shortages, or user failure to act in time.

Medical cannabis laws vary by country, region, airline, airport, ferry operator, hotel, rental property, and border authority.

You agree that you are solely responsible for understanding and following all laws and rules related to:

• Possession.
• Use.
• Storage.
• Transportation.
• Driving or operating machinery.
• Public consumption.
• Hotel or rental property restrictions.
• Airport, ferry, airline, cruise, and border rules.
• Import/export rules.
• Re-entry into your home country or travel to another country.

MedTourist GR does not advise users to travel internationally with cannabis. You should confirm legal requirements with qualified authorities before traveling with any medication or controlled substance.

Fees paid to MedTourist GR are for administrative, educational, consulting, coordination, document-handling, communication, and service-support work. Fees are not payment for cannabis, medical products, prescriptions, guaranteed medical outcomes, or pharmacy products.

Payments may be processed by third-party payment processors such as PayPal, Stripe, or other providers shown at checkout. We do not control third-party payment processor rules, holds, disputes, delays, chargebacks, currency conversion, foreign transaction fees, or account restrictions.

You agree to provide accurate billing information and authorize MedTourist GR or its payment processor to charge the payment method you provide for the services selected.

MedTourist GR may offer a "No Prescription, No Service Fee" refund guarantee where clearly stated at checkout.

Unless otherwise stated, if you complete all required steps truthfully and on time, submit all requested documents, attend any required consultation, and the independent physician does not issue a medical cannabis prescription, MedTourist GR will refund the eligible MedTourist GR service fee to the original payment method.

Refund eligibility does not apply if:

• You provide false, incomplete, misleading, outdated, or unverifiable information.
• You fail to submit requested documents.
• You miss, cancel, or reschedule an appointment without required notice.
• You fail to respond to MedTourist GR, the physician, clinic, or pharmacy.
• You are denied because of your own conduct, noncompliance, or failure to follow instructions.
• You already had a valid prescription or used the service for duplicate processing.
• You change your mind after work has begun.
• You are unable to travel, miss your trip, or change your travel plans.
• A pharmacy has inventory issues after a prescription is issued.
• You are dissatisfied with the physician's medical judgment, product type, dosage, or recommendation.
• You violate these Terms or applicable law.

Refunds apply only to eligible MedTourist GR service fees. Refunds do not include third-party transaction fees, currency conversion fees, bank fees, chargeback fees, travel expenses, accommodation expenses, pharmacy costs, physician fees paid directly to a doctor, or any other third-party costs unless required by law.

Approved refunds are generally processed within ten business days, but the time for funds to appear depends on your bank or payment provider.

Before filing a chargeback or payment dispute, you agree to contact MedTourist GR so we can attempt to resolve the issue.

Improper chargebacks, duplicate disputes, or disputes filed after receiving services may result in account suspension, denial of future service, collection of unpaid amounts, or recovery of dispute-related costs where legally permitted.

MedTourist GR may offer a rental section that allows users to browse, request, or book short-term accommodations listed by independent property owners, hosts, managers, or vendors.

Unless expressly stated otherwise, MedTourist GR is not the owner, landlord, hotel operator, property manager, real estate broker, travel agency, or insurer of any listed property.

Rental listings may include descriptions, photos, prices, rules, amenities, location details, availability calendars, cancellation terms, and host requirements. Property owners or listing providers are responsible for the accuracy of their listings.

MedTourist GR may provide the technology, website display, communication tools, booking request flow, payment collection support, and administrative coordination, but the rental agreement is between the user and the applicable property owner, host, or listing provider.

Some rentals may require owner approval before the booking is confirmed.

When you submit a rental request, you may be asked to provide payment information. Depending on the payment method and processor, your payment method may be authorized, pre-authorized, temporarily held, or verified before the owner approves the booking.

Your booking is not confirmed until the property owner or listing provider approves the request and you receive confirmation.

If the owner approves the booking, you authorize the full applicable rental amount, fees, taxes, deposits, and other listed charges to be charged or captured from your payment method.

If the owner rejects the request, fails to approve it, or the booking is unavailable, any authorization or hold should be released according to the payment processor's and bank's timelines. MedTourist GR does not control bank release timing.

If your payment fails after owner approval, the booking may be cancelled.

When using rental services, you agree to:

• Provide accurate guest, travel, and payment information.
• Follow all property rules.
• Respect check-in and check-out times.
• Avoid illegal activity.
• Avoid smoking, cannabis use, parties, damage, nuisance, or unauthorized guests unless expressly allowed by the host in writing.
• Comply with local laws, building rules, host instructions, and community rules.
• Pay for damage, missing items, extra cleaning, unauthorized use, penalties, or other charges caused by you or your guests.

A medical cannabis prescription does not automatically give you the right to smoke, vape, store, or use cannabis inside a rental property. You must follow the property's rules and applicable law.

Rental cancellation terms may vary by listing, property owner, date, rate, or booking type.

The cancellation policy shown during booking or in the booking confirmation will apply unless otherwise required by law.

MedTourist GR is not responsible for weather, flight changes, illness, visa issues, travel delays, government restrictions, pharmacy issues, prescription delays, or personal changes in travel plans.

Any refund for a rental may depend on the property owner's cancellation policy, payment processor rules, and any non-refundable fees disclosed at checkout.

Property owners, hosts, managers, or vendors who create accounts or submit listings agree to:

• Provide accurate identity, contact, property, pricing, calendar, tax, and payout information.
• Upload only truthful photos and descriptions.
• Keep availability calendars current.
• Honor approved bookings.
• Block unavailable dates.
• Update prices and rules clearly.
• Comply with Greek law, local lodging rules, tax rules, licensing requirements, safety rules, and any applicable rental regulations.
• Not discriminate unlawfully.
• Not misrepresent property condition, location, amenities, legality, or availability.
• Respond to booking requests and guest issues in a timely manner.

MedTourist GR may remove, suspend, edit, or reject listings that appear inaccurate, unsafe, unlawful, misleading, inactive, or harmful to users or the MedTourist GR brand.

You agree not to:

• Use the website or services for unlawful purposes.
• Attempt to obtain cannabis unlawfully.
• Misrepresent your identity, medical condition, travel status, or eligibility.
• Submit fraudulent documents.
• Harass, threaten, abuse, or mislead MedTourist GR staff, physicians, pharmacies, property owners, or other users.
• Interfere with website security or functionality.
• Copy, scrape, resell, or misuse website content.
• Use MedTourist GR to bypass medical, legal, pharmacy, or rental requirements.

We may deny service, cancel requests, suspend accounts, or block access if we believe these Terms have been violated.

All website content, branding, logos, text, graphics, layouts, service descriptions, forms, guides, PDFs, videos, social media content, and other materials are owned by MedTourist GR or its licensors unless otherwise stated.

You may not copy, reproduce, distribute, sell, modify, or use MedTourist GR materials for commercial purposes without written permission.

Our website may link to third-party websites, payment processors, booking tools, calendars, forms, maps, clinics, pharmacies, property listings, or other resources.

Third-party services are governed by their own terms and privacy policies. MedTourist GR is not responsible for third-party websites, errors, availability, decisions, content, policies, or conduct.

To the maximum extent permitted by law, MedTourist GR services are provided on an "as is" and "as available" basis.

We do not guarantee uninterrupted website access, error-free content, medical outcomes, prescription approval, pharmacy availability, rental approval, property condition, travel outcomes, legal outcomes, or third-party performance.

You use the website and services at your own risk.

To the maximum extent permitted by law, MedTourist GR, its owners, officers, employees, contractors, agents, affiliates, and representatives will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost travel costs, missed bookings, medical outcomes, legal consequences, emotional distress, data loss, or third-party conduct.

To the maximum extent permitted by law, MedTourist GR's total liability for any claim related to the services will not exceed the amount you paid directly to MedTourist GR for the specific service giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

You understand that international travel, medical treatment, prescription medication, cannabis laws, pharmacy access, rentals, and cross-border compliance involve risks.

These risks may include:

• Medical side effects.
• Denial of prescription.
• Pharmacy inventory issues.
• Travel disruption.
• Legal restrictions.
• Border or customs problems.
• Property cancellation.
• Host disputes.
• Payment delays.
• Translation or communication errors.
• Changes in law or policy.

You voluntarily assume these risks when using MedTourist GR services.

You agree to defend, indemnify, and hold harmless MedTourist GR, its owners, officers, employees, contractors, agents, affiliates, and representatives from any claim, demand, loss, liability, damage, cost, or expense, including reasonable attorneys' fees, arising from:

• Your use of the website or services.
• Your violation of these Terms.
• Your violation of law.
• Your false, incomplete, or misleading information.
• Your misuse of medical cannabis or prescription medication.
• Your travel decisions.
• Your conduct at a rental property.
• Damage caused by you or your guests.
• Claims brought by third parties because of your actions.

We may update, modify, suspend, or discontinue any part of the website or services at any time.

We may update these Terms from time to time. The updated version will be posted on the website with a revised effective date. Continued use of the website or services after updates means you accept the revised Terms.

These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict-of-law rules, except where mandatory consumer protection laws or other mandatory legal rights apply.

Before filing any legal claim, both parties agree to attempt to resolve disputes informally by contacting each other in writing.

If the dispute cannot be resolved informally, the parties agree to submit the dispute to mediation. If mediation fails, the dispute shall be resolved by binding arbitration in Georgia, USA, unless applicable law requires another forum or gives the user non-waivable rights.

Nothing in these Terms limits rights that cannot legally be waived under applicable consumer protection, privacy, health, or other mandatory laws.

For questions about these Terms, refunds, privacy, service requests, rental bookings, or user rights, contact:

MedTourist GR — Email: support@medtouristgr.com — Website: www.medtouristgr.com